Returns & Exchanges
Here at Honey Couture we want you to be completely in love with your purchase! If for any reason you have changed your mind and want to return your item, we offer store credit for the item(s) you are returning and refund or replacement in the case of faulty items. In some instances a restocking fee may be charged. Sale items and those purchased using a discount coupon may be returned for store credit this excludes faulty items.EXCHANGES
Due to how busy we are we no longer process manual exchanges or hold stock. In order to exchange an item please please a new order and follow the below process and to send the item back for a credit note.
In order for us to process your return we require the garment to be returned in its original condition:
Tags still attached
In its clear poly bag - please ensure the barcode label on the bag matches the garment name on the item’s tag
PLEASE NOTE: Returns that don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item! The conditions do not apply to faulty products.
If you have purchased using AfterPay or ZipPay you are still required to make your payments to them otherwise they may charge you a late fee. These companies are seperate businesses to Honey Couture and we are unable to change any payment plans you have agreed with them.
HOW TO RETURN FOOTWEAR
All footwear must be returned in pristine condition and soles unworn.
Please note, we require the shoes to be returned in their original shoebox, without any postage labels placed on the box. If you are posting back a pair of shoes put the box inside a plastic bag or wrap in paper to be posted back to us, this is to ensure the box remains in perfect condition.
ITEMS EXCLUDED FROM RETURNS FOR HYGIENE REASONS
HOW TO RETURN AN ITEM
Honey Couture accepts all returns that are sent back within 14 days of receiving your item(s). Any returns accepted outside this time period may be subjected to a restocking fee. Return Postage is at your cost.
You will be issued with store credit for the value of the item(s) you are returning. In order to issue the store credit, you must either have or create a Honey Couture account.
Returns are processed within 5 business days of receiving your item(s). If your tracking shows that your return has been delivered to our warehouse but the store credit hasn’t appeared in your Honey Couture account after 5 business days, please follow up with our Customer Happiness Team.
Inspect your item and make sure its in perfect condition, and meets our return requirements above.
Email our customer happiness team at email@example.com and request a RA# (Return Authority Number) and our returns address.
Once our team has replied to your email, we will advise where you need to post the item.
Please print the email and circle the RA#, then include this printed email in the package with your returned item(s).
We strongly suggest using a trackable postage option as it enables you to track the parcel being returned. Unfortunately if the package is lost on its way to us, our Customer Happiness team will be unable to compensate you.
Once the package is received our team will inspect the package and make sure its in perfect condition and meets our return requirements.
Once your return is pressed we will email you back and confirm the credit note has been issued via email.
All items are inspected prior to shipment, however if you believe you have received a faulty item please contact our Customer Happiness Team as soon as possible so we can resolve this for you.
Items that become damaged as a result of normal wear and tear are not considered to be faulty. Honey Couture will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.
Email us at firstname.lastname@example.org and include photos and clear description of the problem.
Our team will assist you and either provide a replacement or refund. All refunds granted will be issued via the payment method you used to purchase the item.